GENERAL TERMS AND CONDITIONS

Affaire d'Eau

 

Registered with the Chamber of Commerce in Amsterdam, 3 May 2007, file number 33250959 – VAT no. NL195843460B01

Article 1 – General

In these general terms and conditions, the following definitions apply:

Affaire d'Eau: established at Haarlemmerdijk 150, Amsterdam.

Buyer: any third party with whom Affaire d'Eau enters into an agreement, or to whom Affaire d'Eau makes an offer.

Agreement: any agreement concluded between Affaire d'Eau and the Buyer – in store, via the website, or by telephone – including any amendment or supplement thereto, as well as all (legal) acts in preparation for or in execution of such agreement.

 

These General Terms and Conditions form part of all agreements and apply to all (other) acts and legal acts of Affaire d'Eau and the Buyer in this regard.

Deviations from and/or additions to any provision of the agreement and/or these General Terms and Conditions are only valid if agreed in writing and apply solely to the relevant agreement.

The general and/or specific conditions used by the Buyer shall never apply, unless Affaire d'Eau has expressly accepted their applicability in writing.

Affaire d'Eau reserves the right to amend or supplement these General Terms and Conditions from time to time.

By using the Affaire d'Eau website and/or placing an order, the Buyer accepts these General Terms and Conditions as well as all other rights and obligations as stated on the website.

Affaire d'Eau is entitled to engage third parties in the performance of an agreement with the Buyer.

Article 2 – Quotations, offers and formation of agreements

All quotations and offers from Affaire d'Eau are non-binding, unless a period for acceptance is stated in the quotation. A quotation or offer lapses if the product to which it relates is no longer available in the interim.

Affaire d'Eau cannot be held to its quotations or offers if the counterparty could reasonably understand that the quotation or offer, or any part thereof, contains an obvious mistake or typographical error.

Prices stated in a quotation or offer are inclusive of VAT and other government-imposed levies. Any shipping and/or insurance costs will be stated separately in the offer or invoice where applicable.

If the acceptance deviates from the offer contained in the quotation, Affaire d'Eau is not bound by it. The agreement will then not be concluded in accordance with this deviating acceptance, unless Affaire d'Eau indicates otherwise.

A composite price quote does not oblige Affaire d'Eau to perform part of the assignment at a corresponding part of the quoted price. Offers or quotations do not automatically apply to future orders.

All specifications by Affaire d'Eau of numbers, measurements and/or other indications have been made with care. Images are shown as accurately as possible. An item may differ in details from the photos shown. Deviations shall not in principle give rise to claims for damages and/or dissolution.

Offers are valid while stocks last.

An agreement is concluded at the moment an order confirmation, receipt or invoice is handed to the Buyer or, in the case of an offer made via the website or by email, sent by email to the email address provided by the Buyer.

The Buyer and Affaire d'Eau expressly agree that a valid agreement is formed through the use of electronic means of communication. In particular, the absence of a handwritten signature does not detract from the binding force of the offer and its acceptance.

Issued credit vouchers or gift vouchers cannot be exchanged for cash, only for goods. Credit vouchers and gift vouchers are valid for 12 months from the date of issue.

Article 3 – Duration of contract, delivery terms and prices

The prices used by Affaire d'Eau are (unless otherwise stated) inclusive of VAT and based on the cost factors applicable at the time the agreement is concluded, such as export and import duties, transport costs, insurance costs, levies and taxes, exchange rates of foreign currencies, and supplier price increases.

If, after the date of conclusion of the agreement, one or more cost factors change, Affaire d'Eau is entitled to adjust the agreed price accordingly.

Where a deadline has been agreed or indicated for the completion of certain work or the delivery of certain goods, this shall never constitute a strict deadline.

Unless otherwise agreed, delivery for in-store purchases takes place ex works at Affaire d'Eau. For online purchases, delivery takes place at home in accordance with agreed arrangements. Affaire d'Eau guarantees delivery within 30 days of the order being placed. If Affaire d'Eau fails to meet this condition, the Buyer is entitled to dissolve the agreement.

Risk in respect of delivered goods passes to the Buyer at the time of (delivery of) the goods.

Goods ordered online that are in stock are in principle dispatched within three to five working days of receipt of full payment.

Different conditions may apply for deliveries outside the Netherlands.

Article 3A – Collection, scheduled delivery and uncollected goods

 

3A.1 Collection and scheduled delivery

Goods to be collected by the Buyer in store or delivered to the Buyer's home must be collected or received within 3 months of the date of the order confirmation, unless otherwise agreed in writing.

Home delivery takes place by appointment only. The Buyer must arrange a delivery appointment with Affaire d'Eau customer services within 3 months of the order confirmation. Affaire d'Eau reserves the right to schedule delivery appointments on working days and within opening hours.